Privacy Policy

  • 2020.09.01
  • Admin

Website Privacy Policy and data handling

Cicáskacus Vendégház Kft. respects the privacy of its lessees and visitors to its websites. In accordance with Article 13 of the General Data Protection Regulation (EU) No 679/2016 (GDPR) this Privacy Policy describes how we collect your information, what it is used for, with whom it is shared, and how we retain it. This applies when you visit our website or contact us in any form that collects information about you, including your rentals, inquiries, or requests for information from us, and when you enter into a contract with us to rent a bike. Please read the Privacy Policy carefully. As a contractual relationship is established between us as the Lesser and you as the Lessee during the use of the service, if you do not agree with the terms of this Privacy Policy, we are unfortunately unable to provide the service to you.
We reserve the right to change the Privacy Policy at any time and for any reason. Any changes or modifications will be effective immediately upon posting the update on the Website.
The type of data we collect
The following describes the types of personal information we may collect or create in your interactions with the Website. In each case, we have defined the purpose for which we use the relevant personal data and the legal basis for their processing. The GDPR Act sets out a number of legal bases on which we may use your personal information. In most cases, we process your personal information based on one or more of the following legal bases:

  • Where this is necessary for efficient and timely communication between us and you for booking / inquiry;

  • Where this is necessary for the performance of the contract; that is, where we need to gather information to provide the best possible service (name, place of birth, date of birth, contact information, etc.);

  • Where this is necessary due to the purchase of a service provided by a third party (e.g. accommodation booking, etc.) related to the booking, rental, contract or service we provide;

  • Where this is required by our legal or tax obligations, including mandatory minimum billing information required by the Accounting Act.

  • Where this is necessary to enforce one's own or a third party's legal interests, unless those interests are overridden by the interests of the lessees or by their fundamental rights and freedom.

  • Where this is necessary to ensure the safety and security of lessees.

  • Where necessary for the legitimate interests we or third parties (including accountants, banking institutions, financial agencies, professional associations and companies that help with audit, project management and compliance with the rules) represent, unless those interests are overridden by the interests or fundamental rights and freedom of our lessees.

Personal data: By personal data we mean any information about you, such as your name and contact information. Personal information does not include anonymized data, such as Google Analytics data in anonymous form. Personal information includes personally identifiable information such as your name, mailing address, email address and telephone number, as well as demographic information such as age, gender, hometown and interests, which you voluntarily provide to us when you sign up for a booking or fill out a form, or fill out an evaluation after renting.  You are not required to provide us with any personal information that is not necessary to perform the services we provide. Therefore, we do not ask for information on the forms that is not required for the services we provide.

Answers to questions and travel information: If you contact us and choose to provide personal information, such as your name, address, telephone number, or email address, we may use that information to respond to and continue correspondence or to address questions you may have. You decide what personal information you provide, but we usually require at least your name, email address, and phone number so that we can respond to your request most effectively when you first contact us.

Financial information: Financial information such as payment method information at the time of booking.

Data from contests, gifts and surveys: Personal and other information you may provide when participating in a contest or sweepstakes and / or responding to surveys.

Derived Data and Tracking Technologies: We process certain data that our servers or the site automatically collects when you access the site, such as your IP address (in most cases anonymized), browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.
We use a tool called “Google Analytics” to collect information about your use of our website. Google Analytics collects information, such as how often users visit the site, what pages they visit when they do, and what other sites they used before they visited that site. We only use the information we receive from Google Analytics to improve our site. Google Analytics only collects your IP address and anonymizes it for our purposes, not your name or other identifying information. We do not combine information collected through Google Analytics with personally identifiable information.
Google Analytics uses cookies to differentiate you from other uses of our website. A “cookie” is a file containing small letters and numbers that is stored in your browser or on your computer’s hard drive to identify you as a unique user the next time you visit the site and to differentiate you from other users of our site. Cookies cannot read data from your hard drive, they are only used to register and identify websites. Google Analytics cookies can only be used by Google.
When you open our website, you will be asked to accept the use of cookies. If you accept, you agree to the use of cookies for the purposes described here. If you do not accept cookies, you may not have access to certain information on certain pages of our website. You can block cookies by activating the setting in your browser, which allows you to refuse the setting of all or some cookies.
You can also unsubscribe by filling out the Google Analytics opt-out form, which is available via this link: Google's ability to use and share information collected by Google Analytics about your visits to this site is limited by the Google Analytics Terms of Service and the Google Privacy Policy.

Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to improve the customization of the Website and your user experience. When you access the Site, your personal information will not be collected using tracking technology.
By default, most browsers are set to accept cookies. You can delete or reject cookies, but be aware that such action may affect the availability and functionality of the website. You may not reject web beacons, but they may become ineffective by rejecting all cookies or changing your browser settings to notify you of each cookie, allowing you to accept or decline cookies individually.
How we use your information
Having accurate information about you will allow us to provide you with a seamless, efficient and personalized user experience. Specifically, we use the information we collect through the Website or by email to our staff to do the following (please note, this list is not exhaustive):

  • We will send you an email related to your questions or requests.

  • Processing payments and refunds.

  • In order to prevent fraud, fight theft and to protect against crime.

Who we may share your information with
In certain situations, we may share the information we collect about you. Your information can be disclosed as follows:

  • To protect the law or right: If we believe that disclosure of information about you is necessary to respond to legal process, investigate or to remedy a violation of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by applicable laws, rules or regulations. This includes exchanging information with other organizations to protect against fraud and reduce credit risk, as well as with airport and port authorities, customs and immigration offices.

  • With Third Party Providers: we may share your information with third parties who provide services to or on our behalf, including payment processing, email delivery, and with any facilities we use on site to perform your service. In each of these cases, we will only provide the information necessary to perform the contract.

  • Business partners: We may share information with our business partners in order to meet our legal and fiscal obligations and to offer certain products, services or promotions, but we will ensure that your information is only used for the aim of our cooperation.

Data security
We store all the information you provide on our secure servers managed by Silicium Network informatikai Kft. (, which are located in Hungary.
While we have taken reasonable steps to ensure the security of the personal information you provide, please note that despite our best efforts, no security measures are perfect or impenetrable and the method of data transmission cannot be guaranteed against any eavesdropping or other type of misuse. Information disclosed online is exposed to eavesdropping and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Data retention and withdrawal of consent
Retention of data will begin from the first contact for 20 years after the end of the trip (or as long as necessary) or after the first contact.
At any time, you may exercise any of the other rights set out in Articles 15-22 of the EU GDPR, namely the right of access, rectification, erasure or "forgetting", the right to restrict processing, the right to data portability or the right to object the contact from our Company.

  • Contact us using the contact details provided below or by email at

  • If you would like to know what information we have in our records or ask us to delete all information, we will do so upon request. Please email us at with the subject of "Request of Personal Information".

This privacy statement is concise; it is a non-exhaustive account of all aspects of the collection and use of personal information. If you need more information about this privacy statement, the site’s practices, or your relationship with the site, please contact us.